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Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website or make an enquiry through a third party to consider using our services.

The policy also explains, how we use your personal information, the conditions under which we may disclose it to others and how we keep it secure.

The personal information collected from you is required to assess your financial circumstances. This enables us to prepare a proposal for your creditors in the form of an IVA (Individual Voluntary Arrangement.)

If you make an enquiry that doesn’t result in an application for an IVA your personal information will be kept for a maximum of 8 weeks.

We will not share your information with third parties for marketing purposes. We will share information with third parties working on our behalf to meet our statutory obligations.

Once an IVA is in place we are required to keep your information for a period of at least 6 years.

We take all possible steps to ensure your personal information is stored securely and sensitive information such as debit card details are encrypted.

Calls are recorded for training and monitoring to improve the service we provide and are available for our regulator these will be kept for a minimum of 6 years.

This policy will be reviewed regularly and was last updated in May 2018.

See if you qualify for an IVA and receive these benefits

  • check_circle Write off up to 80%* of your debt

  • check_circle No contact with your creditors again

  • check_circle One monthly payment for all your debts

  • check_circle Instantly freeze interest & late payments

  • check_circle Regulated debt plans

  • check_circle Keep assets like your home & your car

Check If You Qualify Today

Customers

Real customers. Real reviews

customers

Thank you so so much for what you have done for me. The pressure is lifted because of you, can't thank you enough.

Lorraine

Manchester
customers

I want to say a big thank you to all the team. You people are so fantastic, i couldn't believe it. You guys gave me my life back. I'm so happy right now, feeling so fresh and so emotional. Thanks for all the support and friendly process, thank you again.

Paulo

Brighton
customers

It isn't an easy process and everyone he has spoken to has been wonderful. Thankyou for guiding him through the process.

David

London
customers

Really easy to talk to and answered all my questions, and i had a lot. Helped me take back control of my finances.

Margery

Devon

 

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Helping people in debt since 2007

Free debt counselling, debt adjusting and credit information services are also available from the Money Advice Service.

*An Individual Voluntary Arrangement (‘IVA’) is subject to the customer meeting qualifying criteria and gaining creditor acceptance. Monthly IVA payments include fees and may differ to the example provided, based on the assessment made of your own personal circumstances – these fees will be clearly explained to you in writing by your IVA company. Debt write off amounts are subject to creditor acceptance and vary by individual customer based on their own financial circumstances, and are applied upon successful IVA completion. Substantiation example, Someone owes £60,000, they pay £100 over 60 months which equals £6000, write off amount would be £54,000 which is 90% of total debt level.

The debt write off amount for each customer differs depending upon their individual financial circumstances and debt level. Any write off is also subject to approval from creditors.

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