Debt Centres - Nationwide Support
What are cookies?
Cookies are small files of letters and numbers. These files are either stored in the memory of your computer or other device such as mobile phones or tablet devices (these cookies are generally known as session cookies) or are placed on the hard drive of your device (generally known as persistent cookies).
For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org and also see our section on more information and turning cookies off below.
The cookies that we use only collect anonymous information to optimise our services, and do not collect personal information.
Please note that not all the cookies on our sites are set by us. Please see the section below on third party cookies
What cookies do we use?
The cookies on our websites generally fall into the category of functional and analytical cookies
Functional and analytical cookies
Analytical cookies allow us to recognise and to count the number of visitors to our website, to see how visitors move around the website when they are using it and to record which content viewers view and are interested in This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for.
Functional cookies relate to the functionality of our websites and allow us to improve the service we offer, for example:
- by allowing you to carry information across pages of our website to avoid you having to re-enter information.
- by enabling us to serve the appropriate regionalised service relevant to you.
What functional and analytical cookies do we use?
We have set out below the main functional and analytical cookies that we use:
|Name of Cookie||What does it do||Cookie Expiration|
|ASP.NET_sessionid||We use this cookie so that we know when you are actively using our website. It enables us to temporarily store information so that it can be accessed by other pages of our website if necessary to help our website function correctly.||Not set. Deleted from your computer when you close your browser|
|ASPSESSIONIDSSBBADBC||We use this cookie so that we know when you are actively using our website. It enables us to temporarily store information so that it can be accessed by other pages of our website if necessary to help our website function correctly.||Not Set. Deleted from your computer when you close your browser|
|Organisation setting the cookie||Name of Cookie||What does it do||Cookie Expiration|
|Google Analytics||_utma||This cookie helps us determine the number of unique visitors to our website||730 days (two years)|
|Google Analytics||_utmz||This cookie helps us determine the referral method for people visiting our website. This helps us to analyse the traffic arriving at our website and to determine which are the most popular routes (e.g. direct, search engine search, email link).||182 days (six months)|
|Google Analytics||_utmb||We use this Google Analytics cookie to help us to record the length of individual sessions from our users on our website. Each time you move to a new page within our website within 30 minutes of arriving the cookie updates so that we know that you are still actively using our website within a single session.||Less than one day (when you close the browser window)|
|Google Analytics||_utmc||Similar to _utmb, we use this Google Analytics cookie to help us record the length of individual sessions on our website.||Not set|
How do I turn cookies off or delete cookies?
Cookies for advertising
We have implemented and using Google Display Advertising, so we can implement Google Remarketing to advertise online. Third-party vendors, including Google, show our ads on sites across the internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on your past visits to this website.
We have enabled Google Analytics to collect data about our traffic using the DoubleClick cookie. This logs when users view specific pages, allowing us to provide targeted advertising in the future. This is in addition to data collected through standard Google Analytics.
You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager (opens in new window).
LorraineThank you so so much for what you have done for me. The pressure is lifted because of you, can't thank you enough.
PauloI want to say a big thank you to all the team. You people are so fantastic, i couldn't believe it. You guys gave me my life back. I'm so happy right now, feeling so fresh and so emotional. Thanks for all the support and friendly process, thank you again.
DadIt isn't an easy process and everyone he has spoken to has been wonderful. Thankyou for guiding him through the process.